This client case study provides an outline of a successful risk management project undertaken by Andrew Smart and his team for a mid-size broker, within the UK financial services sector.

Faced with the new ICARA regulatory requirements, the firm's board took the opportunity to improve risk management across the business. The project's primary objective was to deliver a robust risk framework that meets the demands of the business and the regulatory obligations of ICARA, and in doing so, transform the firm's risk culture and redefine the perception of risk management within the firm.

To achieve this, Andrew and his team developed a "Services-Based Risk Management" framework that aligned the risk management framework to the business and addresses both board and regulatory demands.

In the face of rapid growth and an evolving business, our client, an international technology consultancy firm, faced significant service delivery issues and stakeholder challenges. By utilizing a combination of a Strategy Map, KPIs, OKRs and the RACI model, we delivered an strategic framework, supported by software that helped clarify strategy, refine their strategic objectives, align processes, initiatives and people. Early results show promising improvements in staff engagement and strategic execution, as well as substantial cost savings. Most importantly, this approach helped the firm articulate strategy and tell its story better; balancing its traditional service delivery business with is fast evolving local full service business.